Dan Cathy believes that attentive, sincere, memorable service is a key ingredient to building a successful company. He talks about service plenty. How it's tied to the corporate mission. How it affects the bottom line. (Over the past four years, sales have increased 40%, to $1.53 billion, and the number of locations has jumped from [...]
Customer-Centered Leader: Chick-fil-A By Customer Passion LLC | September 3rd, 2005
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