Customer-Centered Leader Runner-up: Travelocity Posted by Customer Passion LLC | September 28th, 2005
Travelocity is the customer’s knight in shining armor when it comes to supplier isputes. That kind of customers-first attitude has led Peluso to launch Travelocity’s new “customer championship” initiative, which guarantees that it will step in and advocate for customers when things go wrong with suppliers. In preparation for the initiative’s launch, each business line came up with a list of its top-10 customer problems, based on call-center data.
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