Scroll to Top Go to Home Page
Go to Admin

Customer Experience Management Study Shows Executives Do Not Love Customers Posted by Customer Passion LLC | February 16th, 2006

The annual global Customer Experience Management 2005 study indicates a decline in commitment to customers and a continuing poor understanding of the value of customers, and therefore the reasons to invest in customer relationships. A majority of companies fail to grasp financial aspects of their customer relationships and therefore fail to execute customer strategies effectively.

Filed under Improving Customer Experience, Increasing Customer Profit Margins, and Improving Customer Satisfaction.

Full Article: Click Here

This entry is filed under Customer Experience, Customer Profitability, Customer Satisfaction. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

« 10 Ways to Love (and Respect) Your Customers
The customer is always right »

 

To receive new Customer Experience Management articles by email or RSS,
visit our subscription center. You can receive all updates or by category.