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Employee Innovator Runner-up: Zappos Posted by Customer Passion LLC | September 29th, 2005

Power to the employee. At Zappos, workers are given power to improve the company. Zappos’s three-week training course for call-center reps starts with telling employees to forget everything they’ve learned. Chairman and founder Nick Swinmurn, who calls Zappos “a service company that happens to sell shoes,” believes empowerment means more than giving employees free rein to solve customers’ problems.

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