Satisfaction Not Guaranteed Posted by Customer Passion LLC | May 25th, 2006
The feeling of frustration provoked by rude service, long lines, ignored complaints, unanswered questions, and interminable phone delays is supposed to be a thing of the past. This is a golden age for consumers, right? It’s the era that has spawned a 24/7 convenience economy dedicated to satisfying the time-pressed, hyper-informed, ever-demanding American public. But some companies haven’t received that memo.
Filed under Improving Customer Satisfaction.
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