The Customer Service Hall of Shame Posted by Customer Passion LLC | April 30th, 2007
Who hasn’t gotten lost on an automated phone line, wandered aimlessly around a store trying to find a sales clerk or waited hours for the repair technician who never comes? MSN Money asked readers to rate their worst customer service experiences, and more than 3,000 responded within 24 hours. With the help of pollster Zogby International, MSN has created the Customer Service Hall of Shame. And the winner is….
Filed under Improving Customer Satisfaction, Customer Service Training Program, and Word of Mouth Marketing.
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