How does the Customer Experience Makeover work?
Two easy steps to improve customer experience:
Step 1: Discovery
- We'll begin with an initial discussion of your customer goals and what you’d like to learn about your customer experience.
- Next, we’ll run through the customer process you want improved. For example, a walk through or undercover shop of your store, a phone call with a salesperson, a checkout through your online store, or however else you'd like us to experience your process.
- Note: all on location run-throughs are currently limited to the greater San Francisco area.
Step 2: Results
- Within 72 hours of discovery, you'll receive your:
- Before & After Snapshot
- 12+ Actionable Ideas
- Customer Touch Point Mapping
- Full debriefing by phone on how to makeover your customer experience to maximize your desired results
Take Step 1!
Call: (415) 404-7306Or for more info
Examples of what you'll learn
- How to keep customers returning
- How to surprise, wow, and delight customers and build in buzz worthiness
- How to understand & connect with customer emotions
- How to capture & act on customer feedback
- How to optimize sales, user experience, repeat purchases, and referrals online
- How to understand who your right customers are
- How to get your customers to spread the word about your business
- How to convey the value you deliver that your competitors don’t
- How your environment prevents or promotes sales